In order to return a product purchased from HG Stones you must contact us for authorization. The items must be in unused condition with our barcode and/or other identifying markings visible and intact. Return Authorization can be requested by filling out the form below. If you prefer to FAX in a RMA request, please download and send completed RMA form to 631-300-4479. Once return is approved, you will be assigned a RMA Number in 3-5 business days. Please be notified that our driver can neither pick up slabs nor can our warehouse/office receive slabs without RMA Number.
• Up to two weeks from delivery date – No charge
• From 2 to 4 weeks – 20% restocking fee
• From 4 to 6 weeks – 40% restocking fee
• After 6 weeks – No returns accepted
• No returns on special orders
You may only select one type of RMA (i.e. credit or replacement) per RMA request. If you have one product you wish to return for a credit and another product from the same order that you wish to return for replacement, you will need to submit two separate RMA requests.
• Replace – if you have a material that needs to be replaced, we will attempt to replace it with a similar from the same lot/block if available. If particular Lot/Block is not available we will find another one. Difference in total cost including any taxes or delivery charges will be adjusted. The replacement will be sent once we receive the returned item from you. Request must be made within 48 hours of delivery.
• Credit – a credit will be issued provided the payment is received in full against your account and is to be used for the future purchases. Please allow up to 7 days for credit to be processed upon receipt of the sold materials.
All customer returns will be refused if:
• You are attempting to return product that was not purchased from HG Stones.
• The product is abused and is physically damaged.
• The serial number on the product is unreadable, invalid, damaged, or altered
• Missing proof of purchase.
**This page dosen’t exist but we keep it as a draft. This will only come back when we implement woo commmerce.